1 hour ticket response
We are focused on supplying a fast and adequate response to each ticket posted by a client. Our accomplished help desk staff representatives will review your problem and will offer you the most effective option. We offer a 1–hour response time guarantee for all trouble tickets. In fact, our average trouble ticket response time has proved to be 20 minutes.
An Outstanding Help Desk Service
Our help desk staff representatives have broad experience in the Linux cloud web hosting world and are proficient enough to provide a quick solution to your problem. If, however, the problem at hand is not within the competence of a customer support engineer, the technical support ticket will be sent to a developer or admin for additional assistance.
A User–Friendly Help Center Section
In the Hosting Control Panel you can find an easy–to–navigate Help Center section where you can find quick suggestions on how you can use our web hosting services. You can see the answers to your inquiries in the F.A.Q. library, find more info in the web hosting account management articles or check out our educational video tutorials.