Client Support Channels
A One–Hour Support Ticket Response Guarantee
Every assistance request you send to us will be responded to within maximum 60 minutes. If for any reason whatsoever your support ticket or e–mail needs additional assistance from a sysadmin, we will forward it and leave a comment to notify you that your issue is being worked on. If you make use of our Optional Managed Services package, any of the server administration services included there will be carried out at a time that is convenient for you.
An Outstanding Tech Support Service
If you require help working with the Hosting Control Panel or with any of the apps that we’ve installed on the dedicated server for you, do reach the technical support staff at any moment via the ticketing system. What’s more, if you require help managing your server, you can order our Optional Managed Services package, which includes OS updates on a weekly basis, troubleshooting and software installation services, server monitoring and rebooting procedures, backup space, etc.
An Intuitive Help Section
We have equipped the Hosting Control Panel with an in–depth knowledgebase, which features exhaustive explanations of its features and functions. Moreover, we have filmed in–depth video tutorials that will further reveal to you how to perform a particular action or resolve a commonly experienced issue. All the educational articles and the video tutorials are readily accessible from every Hosting Control Panel section through the Help and Videos buttons in the upper right corner.