24/7 Customer Support in Cloud Web Hosting
We acknowledge the significance of receiving assistance right away, so our cloud web hosting services feature 24/7 support plus various ways of communication. In case you don't have an account yet, you can easily call us or take advantage of our live chat and speak with a live agent, in order to learn more about our services or check if our servers meet the system requirements for your websites. Thus, you will not end up obtaining a service which you can't use effectively. In case you already have your website hosting account with us, you can also open a support ticket in your Hepsia hosting Control Panel in case the issue is entirely technical or it needs additional investigation. Unlike the majority of suppliers out there, we respond to all tickets within an hour, so you won't need to wait for a whole day. Our support services can be used round-the-clock, even during public holidays.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how crucial it is to receive quick support, especially when your website is not working effectively for whatever reason. Our Linux semi-dedicated hosting include 24/7 customer and tech support, so that if something happens, you will be able to use various methods to get in touch with us - phone line with multiple local numbers worldwide, live chat, e-mail messages and tickets. The first two options are for pre-sales, billing and general matters, so that if you do not have an account yet, for example, you can receive more info for our services, or we can help you with less complex tech matters. The other two methods are for strictly tech problems or everything which is more time-consuming as it is easier to follow the communication between you and our support crew. The warranted max answer time for them is merely 1 hour, the typical one - 15-20 min, so you will not have to wait for a whole day to receive assistance as you may need to do with other service providers.
24/7 Customer Support in Dedicated Servers Hosting
We are aware how important it is to have timely support in general, let alone if you operate a whole server, that's why each dedicated server that we supply includes 24/7 support with 1-hour reply time warranty whatever the problem. This service is totally free for any type of problems with the server or the software that was installed by our admins through the setup, so you'll be able to get in touch with us as many times as you would like, even during holidays. You could either open a ticket from the billing section or you could send an e-mail, and the actual answer time for both rarely exceeds 30 minutes since we have admins available 24x7x365. In case you want general information about our servers or you've got a billing question/issue, you can also call one of the local telephone numbers we have on three continents or you can take advantage of our live chat service and speak to an agent online. For third-party software assistance, we provide a Managed Services upgrade, which you can add to your server plan from your billing Control Panel.